01
We kindly request that you notify us of any changes to your appointment at least 24 hours in advance. We recognize that unexpected events may arise; however, frequent last-minute cancellations could require the implementation of a booking deposit.
02
10- minute grace period.
Arriving late will cut into your appointment time and may result in giving your slot to another client.
03
5- day Repair Policy
We provide free repairs due to our workmanship. Notification is required within five days. Our licensed technicians will assess the issue and reserve the right to charge for the repair if the damage was not due to their workmanship.
Alterations in shape, color, or design do not constitute a repair.
Services initially performed at another salon are not included in our policy.
04
Designs
Kindly inform us at the time of booking if you plan to get a design, so we can allocate sufficient time for your appointment. For a quote, please provide us with a photo or a detailed description in advance. Inspiration pictures can be sent to our Instagram account @luxurynailsguam.
05
Group Bookings
- $100 deposit- When more than 4 services are needed.
- $200 deposit- When more than 2 service hours are needed to accommodate service requests for all members of the group.
- 50% deposit- When more than 4 service hours are needed to accommodate all members of the group.
* All weekend (Friday, Saturday, and Sundays) GROUP bookings require $200 deposit.
* Deposit will be applied to total upon payment.
* FULL refund, if cancellation is before 2 weeks of appointment date.
* Cancellations within 2 weeks of appointment date, deposit will become a credited account. (Can be used for services with us- no expiration.)
** Cancellations within 3 days of appointment date is NON-REFUNDABLE.
We must be informed of any changes to your group size and services at least three days prior to your appointment. This will allow us to adjust our schedule and ensure the availability of our technicians accordingly. Deposit will be forfeited for services if do not show.